IT Technical Support Specialist - Denpasar, Bali

Join SBPnet, a leading technology solutions provider in Bali, as our next IT Technical Support Specialist! We're seeking a proactive and customer-focused professional to deliver exceptional technical assistance to our clients while growing your career in IT infrastructure. In this role, you'll provide first-line technical support to our diverse client base, troubleshoot hardware and software issues, and ensure seamless IT operations. Based in Denpasar Utara, you'll be at the heart of Bali's digital landscape, working with cutting-edge tools and technologies.

At SBPnet, we offer a dynamic work environment where innovation and collaboration thrive. Our mission is to empower businesses with reliable IT solutions, and we're looking for someone who shares our passion for technology and customer service. This is an exciting opportunity to work with a team of talented professionals and contribute to our ongoing success in Bali's tech sector.

As our IT Technical Support Specialist, you'll be responsible for providing timely and effective technical support to our clients. You'll work closely with our IT team to resolve complex issues, implement system improvements, and ensure high levels of service quality. With a salary range of Rp 2800000 - Rp 3500000 per bulan, this role offers competitive compensation and a chance to grow within a reputable company.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to clients, ensuring high levels of service quality.
• Troubleshoot hardware and software issues, diagnosing and resolving problems efficiently.
• Install, configure, and maintain IT systems and equipment.
• Monitor system performance and proactively identify potential issues.
• Document technical processes and maintain accurate records of support activities.
• Collaborate with the IT team to implement system improvements and upgrades.
• Train and assist end-users on the use of IT systems and software.
• Stay updated with the latest technological advancements and industry trends.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 2 years of experience in IT technical support or a similar role.
• Proven experience with Windows Server, Active Directory, and network infrastructure.
• Familiarity with ITIL framework and best practices.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator are a plus.

🛠️ Keahlian

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