Application Support Specialist - Jayapura (Customer Training & Presentations)

Join Saba Indomedika as an Application Support Specialist in Jayapura, Papua! We are seeking a dynamic professional to deliver exceptional customer training and product presentations that drive adoption and satisfaction. In this role, you'll be the bridge between our advanced healthcare solutions and our clients, ensuring they leverage our tools to their fullest potential.

Saba Indomedika is a leading healthcare technology company, dedicated to improving patient outcomes through innovative solutions. Based in Jayapura, our team is committed to providing top-notch support and training to our clients across Papua and beyond. This is your opportunity to make a tangible impact in the healthcare sector, while growing with a company that values your expertise and dedication.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Deliver comprehensive training sessions to clients on our healthcare applications, using tools like Zoom and Microsoft Teams for virtual training.
• Prepare and present detailed product demonstrations, showcasing the features and benefits of our solutions.
• Assist clients in setting up and configuring our applications, ensuring seamless integration into their workflows.
• Provide ongoing support and troubleshooting, addressing client queries and issues promptly.
• Collaborate with the sales team to understand client needs and tailor training sessions accordingly.
• Document training sessions and client interactions, capturing key insights and feedback.
• Stay updated with the latest industry trends and best practices in healthcare technology.
• Participate in product improvement initiatives, contributing your expertise to enhance our solutions.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in a relevant field, preferably in healthcare, information technology, or a related discipline.
• Minimum of 2 years of experience in customer training, technical support, or a similar role.
• Strong communication and presentation skills, with the ability to engage and educate diverse audiences.
• Proficient in using presentation tools like PowerPoint and training management software like LMS (Learning Management System).
• Familiarity with healthcare software and applications is a plus.
• Excellent problem-solving skills and a customer-centric approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in both English and local languages is preferred.

🛠️ Keahlian

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