Admin & Guest Relations Associate (Wellness & Aesthetic Clinic)

Join our prestigious Wellness & Aesthetic Clinic in Bali as an Admin & Guest Relations Associate and become the face of exceptional client care. In this dynamic role, you will ensure seamless front desk operations, manage appointments, and provide personalized service to our valued guests. Our clinic, located in the heart of Bali, is known for its luxurious and tranquil environment, attracting clients from around the world. As an Admin & Guest Relations Associate, you will be the first point of contact for our guests, making their experience memorable and enjoyable.

Every day, you'll handle a variety of tasks, from scheduling treatments to coordinating with our team of experts. You'll use tools like Zoho CRM and Google Workspace to streamline our operations and ensure that our guests receive the highest level of service. With your exceptional communication skills and attention to detail, you'll play a crucial role in maintaining our clinic's reputation for excellence.

This is an exciting opportunity to join a growing and reputable company in Bali. We offer a competitive salary, a collaborative work environment, and the chance to be part of a team that values innovation and continuous improvement. If you're passionate about providing exceptional service and are eager to make a difference, we invite you to apply and be a part of our journey.

📋 Tanggung Jawab Pekerjaan

• Manage front desk operations, including check-ins, check-outs, and guest inquiries
• Schedule and confirm appointments for treatments and services
• Coordinate with the treatment team to ensure smooth and efficient service delivery
• Maintain accurate records of guest information and treatment history using Zoho CRM
• Provide personalized and friendly service to guests, addressing their needs and concerns
• Handle guest complaints and resolve issues promptly and professionally
• Assist in marketing efforts by promoting our clinic's services and special offers
• Ensure compliance with health and safety regulations and clinic policies

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a similar administrative or customer service role
• Proficient in using Zoho CRM and Google Workspace
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia
• Strong organizational skills and attention to detail
• Ability to work well under pressure and meet tight deadlines
• Familiarity with the wellness and aesthetic industry is a plus
• Bachelor's degree in Business Administration, Hospitality, or a related field
• Certification in customer service or related field is a plus

🛠️ Keahlian

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