Customer Service Executive (Oil & Gas Industry) - Bali, Indonesia

Join SGS, the world’s leading inspection, verification, testing, and certification company, as a Customer Service Executive specializing in the oil and gas industry. Based in the stunning island of Bali, Indonesia, this role offers a unique opportunity to work with a global leader while enjoying the beautiful island lifestyle. As a Customer Service Executive, you will be the first point of contact for our clients, providing exceptional service and support to ensure their satisfaction and loyalty. This role is perfect for someone who thrives in a dynamic environment and is passionate about the oil and gas sector.

In this role, you will handle a wide range of customer inquiries and issues, from technical questions to complaints and feedback. You will use our advanced customer relationship management system, Salesforce, to track and manage customer interactions efficiently. Your ability to communicate clearly and professionally will be crucial, as you will be working with clients from various backgrounds and industries. You will also have the chance to develop your skills in technical support, problem-solving, and customer relationship management.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to clients in the oil and gas industry, ensuring their satisfaction and loyalty.
• Handle customer inquiries, complaints, and feedback, resolving issues promptly and professionally.
• Use Salesforce to track and manage customer interactions, ensuring efficient and effective communication.
• Assist clients with technical questions and support, leveraging your knowledge of the oil and gas sector.
• Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
• Monitor and analyze customer service metrics to identify areas for improvement and implement best practices.
• Maintain a high level of confidentiality and professionalism in all customer interactions.
• Stay up-to-date with industry trends and developments to provide informed and valuable support to clients.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum 2-3 years of experience in customer service, preferably in the oil and gas industry.
• Proficient in using Salesforce and other customer relationship management tools.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Strong problem-solving and analytical skills, with the ability to handle customer issues and complaints effectively.
• Familiarity with industry standards, regulations, and best practices in the oil and gas sector.
• Ability to work in a fast-paced, dynamic environment, with the flexibility to adapt to changing priorities and demands.
• Fluency in English, both written and spoken. Bahasa Indonesia is a plus.

🛠️ Keahlian

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