Customer Service Administrator - Orderkuota (Remote from Bali)

Join Orderkuota as a Customer Service Administrator and play a pivotal role in delivering exceptional digital support to our growing customer base. Based in the vibrant hubs of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), you'll be the first point of contact for our customers, ensuring their needs are met with speed, efficiency, and a smile.

At Orderkuota, we're revolutionizing the digital experience in Bali by offering a seamless platform for purchasing and managing internet and mobile data. With a team of over 50 dedicated professionals, we're committed to providing top-notch customer service and innovative solutions. In this role, you'll handle customer inquiries, resolve issues, and manage orders using our proprietary system, ensuring a smooth and enjoyable experience for our customers.

As a Customer Service Administrator, you'll be at the heart of our customer interactions, using tools like Zendesk, Freshdesk, or similar platforms to manage and track customer queries. You'll need to be a problem-solver at heart, with excellent communication skills and a passion for helping others. This is a fantastic opportunity to grow your career in a dynamic and customer-focused environment.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries and support requests promptly and professionally.
• Resolve customer issues using our proprietary system and third-party tools.
• Handle order processing, including order verification, fulfillment, and tracking.
• Provide exceptional customer service, ensuring customer satisfaction and loyalty.
• Collaborate with the sales and marketing teams to promote our services and products.
• Monitor and analyze customer feedback to identify areas for improvement.
• Maintain accurate and up-to-date customer records and order history.
• Stay up-to-date with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 2 years of experience in customer service, technical support, or a related role.
• Strong communication and interpersonal skills, with the ability to handle customer complaints and conflicts.
• Proficiency in using customer service software, such as Zendesk, Freshdesk, or similar platforms.
• Excellent problem-solving skills and the ability to work under pressure.
• Fluency in Indonesian and English, with the ability to communicate effectively in both languages.
• Knowledge of the internet and mobile data industry is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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